Insights

Perspectives from the delivery floor

Short, practical viewpoints from the people who run our engagements — written for operators and decision makers, not for awards.

Latest thinking

Articles & viewpoints

IT Consulting

Why COTS implementations fail after go-live, not before it

Most package programs are scoped through cutover and stop there. The support model, release cadence and ownership of configuration decide whether the platform stays healthy in year two.

IT Consulting

Service management maturity without the tooling arms race

A well-defined service catalogue and honest change management beat an expensive platform configured around undefined processes. Start with the operating model.

Process Optimization

Automate last: the sequence that protects your ROI

Simplify, standardise, then automate. Bots built on top of unresolved exceptions inherit every one of them — and add a maintenance burden on top.

Process Optimization

What process mining tells you that workshops never will

Event logs expose rework loops and shadow paths that no one describes in an interview, because no one thinks of them as part of the process.

Environmental Management

The economics of diversion: when recovery beats disposal

Landfill cost, hauling frequency, contamination penalties and commodity value together decide whether a diversion program pays back in months or never.

Environmental Management

Contamination is a behaviour problem with an engineering fix

Bin placement, signage systems and collection design change sorting behaviour far more reliably than awareness campaigns alone.

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