COTS Application Deployment & Support
End-to-end implementation, integration and lifecycle support of commercial off-the-shelf platforms — ERP, EAM, CRM, HRIS, ITSM and industry-specific systems.
- Package selection, fit-gap analysis and vendor evaluation
- Configuration over customisation, environment build and integration design
- Data migration, cutover planning, UAT and hypercare
- Release, patch and version upgrade management
- Tiered L1–L3 application support with defined SLAs
